top of page

Order Changes and Cancellation Policy

Current Lead Times:

Production Series Guitars – 12-14 Weeks

Artist Series Guitars – 12-14 Weeks

Custom Orders – 12-14 Weeks after approved and signed off design and specifications.

No Combined Shipments

Every order you place will be shipped separately. If you wish to keep shipping charge to a minimum, you must make sure all the items you want are on a single order when you place it.

No Split Shipments

Every order will be shipped out in its entirety when all items are complete. If you would like in-stock items to ship before custom items, you must place them on separate orders.

Order Changes

Order changes will delay your order significantly. If you want the quickest turnaround time you must make sure that your order is correct when you place it. If you do require a change, contact us as soon as possible by replying to your order confirmation email and describing the requested change in detail. You can also send an email to sales@viperguitar.com and include your order number and a detailed description of your change request.

Orders for guitars begin production immediately upon order and are built to your custom specifications. Changes to Guitars are subject to the following conditions:

  • If the requested change can be achieved at the current stage of production on your Guitar, a $25.00 charge will apply.

  • If the requested change requires us to restart production with a new Guitar, a 25% Restock charge will apply on the purchase price of the item.

New shipping, tax, and VAT charges are calculated based on the provider's current rates on the date of your order change request. This may result in additional charges to you, even when the changes you requested are the same price as your original order.

Cancellations

If you need to cancel all or part of your order, contact us by calling (951) 538-1460 or replying to your order confirmation email with your request for cancellation.

Subject to a 25% Restock charge on the purchase price of the item.

Refunds will be issued by the original method of payment. Credit Card refunds must be made to the exact credit card(s) used in the original sale.

bottom of page