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Limited Warranty

Viper Guitars warrants its guitars to be free from defects in materials and workmanship under normal use and service for a 1 year period.

The obligation of this warranty shall be limited to repairing or replacing any part which we agree is defective. Viper Guitars may not be held responsible for any return shipping costs to us. Though we will pay standard shipping costs from us to you. Under no circumstances will Viper Guitars be held responsible for Customs, Duties, VAT or any other taxes or fees. All returns must be accompanied by a copy of your receipt and return authorization number and must be shipped postage prepaid to:

 

Viper Guitars
Attn: Jeff Heitmann
PO Box 3385 Crestline, CA 92325

 

This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE ONE YEAR DURATION OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANTABILITY MUST BE BROUGHT WITHIN A PERIOD OF 12 MONTHS FROM THE DATE OF PURCHASE FOR THE ONE YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Company has the authority to increase or alter the obligations of this warranty.

This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Viper Guitars. Warranty coverage is available to original purchasers only and is not transferable.

In no case shall Viper Guitars be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Our guitars are warranted to be free of defective materials and workmanship for a period of one year from the date of purchase. We craft our guitars from the finest materials. Viper Guitars may not be held liable for any work done on merchandise later found to be defective, nor may modified parts be accepted for refund or exchange.

Please read through the following tips to help avoid any unnecessary heartache:

To ensure your complete satisfaction, we urge you to take time to check each feature of your new guitar to verify that it is suitable to your application. 

For low action, new necks will usually require the fret leveling or dressing operation. It is not uncommon to have to make minor adjustments to frets after shipment due to changes in temperature, humidity, and other environmental conditions. We suggest that this be done by a knowledgeable guitar tech/luthier.

Viper Guitar necks are intentionally milled with an under bow (string relief) which is apparent when the truss rod is slack. Tightening the truss rod will straighten the neck and can even pull it backwards if it is too tight. DO NOT leave the truss rod tensioned when the neck is unstrung as this may cause a permanently back bowed neck.

To adjust the truss rod, turn it clockwise to tighten or straighten, and counterclockwise to loosen or create more bow. If the adjustment seems overly hard, check the adjusting nut by removing and examining it for lubrication. 

Eyeballing the fret plane is a difficult, if not, impossible task. The compound radius finger board creates an illusion of a twist. To be properly examined, a straight-edge is necessary. This is best left to knowledgeable guitar technicians.

 

Warranty Shipping

Customers who are in need of warranty repair service by Viper Guitars should note the following policies and procedures:

1. For gear requiring warranty service within 30 days of the original ship date, Viper Guitars will issue a shipping label for the shipper to pick up the equipment at our expense. Viper Guitars will also pay the return shipping to the customer.

2. For equipment requiring warranty service work beyond 30 days of the original ship date of the item, the customer is responsible for shipping of the item to Viper Guitars in Crestline, California. Shipping insurance is strongly recommended, as Viper Guitars will not be held responsible for damages incurred in transit. If the item is being returned for warranty service less than one year from the original invoice date, Viper Guitars will pay for return shipping to the customer.

3. For all equipment requiring service or other work beyond one year from the original invoice date, the customer is responsible for all shipping charges both to and from the factory.

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