top of page

Viper Guitars Custom Shop Order Policy

50% Deposit

You can get your Viper Guitars Custom Shop guitar or bass build started by paying a deposit of 50% of the total price (excluding shipping). When you pay a deposit, we'll begin your build immediately, and when your build is complete, we'll send you an invoice for the remaining balance

There is a 50% restocking/cancellation fee on all online Custom Shop builds that are cancelled prior to receipt of the instrument. Therefore, if you pay a deposit, and subsequently cancel your order, you will not be refunded the 50% deposit.

For Custom Shop guitars and basses ordered with the 50% deposit, final payment must be made within 30 days of instrument completion. Failing to do so will incur a $100.00 per month fee for holding and storage. 

Lead Times

Lead times for a Viper Guitars Custom Shop order will be 12-14 weeks after the design is signed off and approved by the customer including body drawing, headstock drawing, and all specifications.

bottom of page